For me, this starts from the moment a client contacts me which is usually by email. My reply needs to portray sincerity, understanding along with information and an openness of what I do and how I work. I often suggest an Insight session which is a no-obligation, complimentary phone call and enhances further the therapeutic relationship.
It is for me to listen, ask the right questions, show understanding and establish rapport and a sense of trust with the person in order to put them at ease. In effect they are speaking to a stranger at the end of the phone about personal issues!
I ensure that what goes on in the conversation is confidential and that whatever is agreed I follow up the next day if not before. From then, when we meet, it is about welcoming the person, putting them at ease in the environment where we are working and explaining that the working relationship is a two way process. It is both our responsibility to be honest and that it is fine to say if things have gone off track or could be done better in a different way.
I believe in integrity, trustworthiness and openness. If I say I will do something I make sure I do it. In between sessions there is email support and always an opportunity for my clients to get back to me with further questions or concerns. I am there for them with support, understanding, encouragement, honesty and humour (if needed!).
There may be times when this relationship can be a bit harder to achieve but it is up to me to work at that and to bring it about. My goal is for my clients to have a positive, rewarding and genuine relationship with me as their therapist as this enhances and supports greater change and results for them.
You can read a bit more about Insight session and hear other’s experiences of our work together:
“Karen’s manner was lovely and all questions answered in detail and with a smile. I can imagine having a very useful 1 to 1 with Karen, but she was (also) excellent in a group environment.”
“Her approach is not only based on her considerable skill, but also on a compassionate platform which enabled me to feel safe and supported at all times.”
“You have such a calm and reassuring manner and your advice and tasks are so clearly explained that I found them easy to follow.”
“Karen is a very pleasant, empathetic and professional practitioner. I would highly recommend her services.”